This would be a huge benefit for us. Our team recently discussed Voice AI Overflow calls that come in show the ticket was updated by the client but does not trigger our scheduler to review the ticket. Our current workflow would email the tech, and they could see in the PSA the ticket was updated but in the event a client called about an emergency, and they updated a current ticket it leaves us vulnerable to missing the important call. It would have been better that a new ticket was created instead of matching a ticket. We are discussing alternative workflows for alerting our scheduler but if the status of the ticket could be updated to a schedule me status it would come to the attention of our scheduler.