Ability to Generate Closed Ticket Reports Filtered by Sentiment Score
S
Simeon D
Request to add functionality for generating closed ticket reports within the platform, allowing users to filter results by sentiment score and specify a date range.
Benefits:
•Helps teams quickly evaluate customer service effectiveness and sentiment for any given time period.
•Enables better reporting for pilot projects and new feature launches.
•Enhances transparency and data-driven decision making for service improvement.
C
Chris Carson
A downloadable report that gives me the data in a .csv format. An API would also work. A dashboard isn’t a bad idea either. This would help our account managers view current “trends” across our clients.