New: Build
Flows
with 'Member Name' field
Admins can now build Flows based on a new "Member Name" field, enabling them to build channels and design Flows actions based on whether threads include non-assigned member resources.
This update targets one of our most requested asks since the launch of
Mentions
: Enable Service Managers to create channels that highlight conversations that members are not just direct owners of but are mentioned in as a non-assigned resource. Since technicians can be tagged to threads as resource members, and since this assignment has a more flexible and informal sense of accountability compared to the structured 'owner' role, Service Managers can now better monitor how many threads to which a tech is directly or indirectly responsible.New: One-click copying of email and phone numbers
Inbox users can now quickly copy the contact's email and phone number to your clipboard without opening up their native Mail or phone handling app on their computer. This is a tiny adjustment that has received a ton of upvotes: Inbox users are more frequently copying information into other web-based products like Thread and are less frequently deep-linking into an installed Mail or Phone application.
Bug fixes and minor updates
- Better CoPilot Auto-Catorizations for long threads: CoPilot Auto-Categorization now accurately analyzes and categorizes uniquely descriptive and text-heavy beginning threads.
- Reliable messaging for "cc'd" Contacts: Messenger now more reliably displays threads for "cc'd" contacts who have been mentioned by another contact or member.
- Consistent Sorting in Inbox and Messenger: Both Inbox and Messenger now consistently sort users based on whether they're members of that thread. This enhancement makes it easier to find members or contacts who are already involved in the conversation.
- TimePad History View Highlighting: The TimePad history view now correctly highlights threads that have been saved externally via the "Saved external entry" dropdown option.
- Enhanced Toggle Option in Inbox: Inbox users can now toggle the "Send by email" option by clicking on the text, not just the checkbox icon.
- Improved Contributor Recognition for Ask CoPilot: Ask CoPilot now consistently recognizes different contributors of a thread when analyzing a thread's chat history. This improvement makes it significantly more accurate at understanding conversation flow and answering prompts about the contributors involved.
- Chronological sort for Ask CoPilot: Ask CoPilot now correctly organizes previous prompts and replies in chronological order, especially for back-and-forths that happened in rapid succession.