What’s changed
The Voice Calls log in Admin (Voice→ Calls Logs) has been updated so you can find a specific call quickly, without paging through the whole log.
What’s new
- Search by caller phone number, client, contact name or thread number.
- Filter by date range, client, contact, board, agent name, agent type or feedback score.
- Sort any column in either direction: date, client, contact, thread number, agent, agent type, call type, board, duration or feedback.
- Your place is kept. When you open a call and click back, you return to the same page with the same filters, sort and results-per-page. Before, it started you over at the top of the log.
Why it matters
Previously, it was hard to find calls from specific people or ticket number and clicking a call to check it meant returning to the beginning of the table, not where you left off. Now you can go straight from “a customer says they called Tuesday” to the transcript in a few clicks.