new

Magic 2.14

Customize “(bot)” Display

Partners can now choose whether Messenger and AI bots show “(bot)” in their names - perfect for giving them clever names and delivering a more on-brand greeting to users.

Set this for all customers or tailor it for specific clients:

Global setting: Admin > Messenger > Design > Show “(bot)” in message replies
Per-client setting: Admin > Clients > {Customer Name} > Design > Show “(bot)” in message replies