new
Magic
Magic 1.6
NEW: Intent Templates for Magic Agents
Admins can now browse and select from a library of Intent templates, simplifying the creation and editing process with ready-made options for common helpdesk scenarios.
How to use it:
- Navigate to Admin>MagicAI>AgentTab.
- Select Browse Templates from the menu option within the Your Intents table.
- Select a template from the library of options
- Click Start from Template
🌎 Available for all Partners with Magic Agents✨
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Internal replies for Magic Agents
Magic Agents now allows you to send Internal Replies in addition to External Replies, enabling seamless collaboration with your team.
- Internal Replies:Write notes or share knowledge base links that are sent internally to team members.
- Works Alongside External Reply:Use both reply types for better coordination and context sharing.
How To Use It:
- Navigate to Admin>MagicAI>AgentTab.
- Select an intent and click Edit.
- Scroll to find Internal Reply under External Reply and add your internal notes.
🌎 Available for all Partners with Magic Agents✨
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Additional updates
- Toggle Intent Variations: Admins can now enable or disable specific intent variations while building an intent, making it easier to test without deleting content.
- Time Savings Tool: Admins can set the expected time savings (in minutes) for each intent, enabling MSP business leaders to report ROI more effectively when using Magic Agents.
- Improved Interface: The Master Intent is now displayed alongside other intents, making it easier to find without navigating through settings.
- Character Count Display: Users can now see character count limits for each text field, helping them write concise prompts more effectively.
Bug fixes