🚀 Introducing Planner V2: plan your team's day, hour by hour

Rebuilt from the ground up.
Every tech now gets an hour-by-hour calendar.
Drag and drop to assign and schedule
, with everything syncing to your PSA automatically.

## What's new

Hour-by-hour calendar.
Each member gets a time grid in half-hour slots, with a live red line showing the current time. The old day boxes are gone.
Todo for every tech.
Claim a ticket the moment it comes in, so everyone can see it's taken, then drop it onto the calendar when you're ready to put it on the clock.
A full Triage list.
Search, filter, sort and switch to saved views right from the bottom of the screen.
Assign and schedule in one drag.
Drop a ticket on someone's time slot to assign it and schedule it at once. You can resize blocks in 15-minute steps, and every change has Undo, including in your PSA.
Day, Week, Columns views.
See the whole week, plan tickets for a day without a time, or set an exact start and end with Set a time.
SLA colors on every card.
Green, amber and red show what's on track, at risk or breached, and Outlook meetings show in blue so you can plan around them.
Work tickets without leaving Planner.
Click a card to reply, add a note, log time or change the status in place.
Columns View.
Just like the old Planner Layout.
Views that fit your team.
Switch between All members, My schedule or any team. You can also resize the panels and use a Compact layout, and your setup follows you to any device.
Dispatch with Super Magic.
Ask "who on Help Desk can take this ticket this afternoon?" and Super Magic checks the schedule and books it for you.
Two-way PSA sync.
Planner syncs with ConnectWise, Autotask and HaloPSA.