Customer responses from Messenger are triggering "Customer has responded" emails from Connectwise. Based on our current ConnectWise Board configuration, it means that every time a customer replies through messenger, the assigned resources get an email. Is there any way to suppress these emails? (Example screenshot of current board config attached)
This can be configured in ConnectWise > Setup Tables > Board Settings > Board > Add Email Notifications Section.
Created by Thread
October 25, 2022