SmileBack vendor integration | Voters

SmileBack vendor integration

Rory Cooksey

We use SmileBack for client feedback. We'd love for the customer survey to appear in the chat itself not just in the closed ticket.

December 7, 2022

Master User

Cross reference to the FR for Thread integration in the Smileback portal: https://smileback.canny.io/new-features/p/integration-with-chatgenie

Master User

Yes!! Being able to prompt the client in a Messenger chat popup (desktop/Teams based) would be much harder to ignore vs email, I think a forced smiley face selection in the popup would drive a big increase in feedback.