SLAs: Notifications, flows, and automations | Voters

SLAs: Notifications, flows, and automations

under review

Brady Nielsen

Add the ability to drive workflows based upon SLA progress (10 minutes left on SLA, 33% of SLA remaining, etc)

February 6, 2020

Amine Elkinani

marked this post as

under review

Charlie Austin

Any status update on when this can be expected?

Anthony McMillian

Using the SWARM feature to highlight expiring SLAs would be awesome.

Marc Rosa

marked this post as

in progress

Missed SLAs will be a thing of the past: in a product update later this quarter, Inbox users will be able to see both response and resolution SLAs for a given thread - and respond in a timely manner.

Stay tuned for future updates and an upcoming release - thanks all.

Mark Alayev

marked this post as

planned

We are working on a new internal engine that will be able to fire events when SLAs are violated. This is a bit of a heavy lift but we are working towards it.