33
@ mention team members
in progress
E
Eric Zack
would be nice to @ a channel to create visablity for a group of users
Stephen Boss
Merged in a post:
View and adjust ticket CC contacts to be emailed
B
Brandon Garrett
We often CC multiple users on tickets for co-managed customers or to keep our account champions up to date by email. We need to be able to adjust CC contacts on a ticket from Thread or techs have to bounce back into the ticket.
Stephen Boss
in progress
This is currently in development
Thread
It should be possible to:
an additional resource (internal engineer) to work on or assist with ticket who is not the ticket owner
Add an additional external contact to receive communication/email updates, etc. (this person could be a CSE, key stakeholder, account manager, etc.)
Thread
planned