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Integrate ChatGPT to provide troubleshooting instructions to user
in progress
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Karl Nelson
Marc Rosa please let me know if the pilot is released yet, would like to join!
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Roni Johnson
Even if the bot only gets more information, it would be a great help to our techs.
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Marc Rosa
Roni Johnson: if you could wave a magic wand and have the perfect AI tool, what tasks would it accomplish or workflows could it help with?
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Roni Johnson
Marc Rosa: To start, it would be pretty cool if the AI could take the customer's reported issue (i.e. I can't get my e-mail) and provide our tech with a synopsis of potential troubleshooting steps/common causes. I would also like it to ask the customer to choose which of their devices is currently having issues. You know... the more information, the better. I can't wait until we can get our hands on it. :)
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Anthony McMillian
I am ready for this!
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Marc Rosa
Anthony McMillian: we will absolutely enroll you when this is ready💯
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Marc Rosa
in progress
Get excited: We're developing an AI-engineered product that's designed to help techs troubleshoot questions and provide common guidance.
Want to join the beta for this new CoPilot capability when it's ready? Upvote or comment - we'll be sure to include you. 🚀
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Evan Dumouchel
Same boat here! Would prefer GPT to provide our team the underlying information to then relay to clients with a human-centric approach!
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Mark Alayev
under review
Hi Everyone! Thank you for the incredible votes here. We have started to work on this spec, and would love more information from you all. Are you thinking to have ChatGPT work directly with the end user for the troubleshooting? We were thinking a first interim step would be to have our ServiceGPT (powered by ChatGPT) provide troubleshooting steps for technicians!
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Rory Cooksey
Mark Alayev: I would start with the techs and then eventually work in where the service can empower the end-user. This is a tricky road. We don't want the end-user thinking we don't want to support them.
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Geoff Walton
Mark Alayev: Agree, tech's first please :)
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Mark Alayev
Rory Cooksey: That is exactly what we were thinking - we are going to save the customer facing AI for when it can automatically resolve something vs forcing them to do troubleshooting with an AI. We agree with this approach and have already started significant R&D work on this.
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Mark Alayev
Geoff Walton: Got it! We are working on it - you'll love what we have coming.
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Reyna Monson
Love this