Customize The Ticket has been closed successfully text | Voters

Customize The Ticket has been closed successfully text

Kurt Beard

We need to be able to update the closed ticket text in Magic Agents. It currently says "the ticket has been closed successfully", which is really abrupt. Can we have the ability to edit this.

March 24, 2025

Ricky Balmaceda

Merged in a post:

Customizable Triage Agent Closing message.

Cody Muncy

Current Configuration:
•The existing closing message is a static “The ticket has been closed successfully.”
Proposed Update:
•Allow customization of the Triage Agent’s closing message to include a recap of actions taken and a prompt for any additional assistance.
Objective:
•Enhance user interaction by providing a detailed and personalized closure experience.

July 18, 2025