"Linked Threads": Bundle and merge support for ConnectWise
complete
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Marc Rosa
complete
Thread released
Linked Threads
for ConnectWise integration customers in July 2023, enabling Inbox users to combine two or more threads.This helps you simplify your inbox in lockstep with the PSA via existing "bundle" and "merge" capabilities. With Linked Threads, you can collapse two or more threads into a single conversation card and then expand the linked thread to review individual threads as needed.
Stephen Boss
Hi all, bundle and merge has been released for ConnectWise partners. It is on our roadmap for Autotask.
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Marc Rosa
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Marc Rosa
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Mark Alayev
in progress
We are nearly completed with this feature and are testing in staging. We expect for this to go live the week of 4/10 for beta customers, and 4/17 for everyone. Thanks!
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Kristof Orts
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Kristof Orts