Bundled, merged, and and child threads | Voters

Bundled, merged, and and child threads

in progress

Emily Hodge

Messenger was showing messages from the child ticket, When bundling tickets in connectwise, messenger confuses messages

Created by Mark Alayev

March 1, 2023

Stephen Boss

Hi all, bundle and merge has been released for ConnectWise partners. It is on our roadmap for Autotask.

Marc Rosa

Merged in a post:

Bundled and Merged

Brandon Fox

PSA support within Inbox for Bundled and Merged

April 26, 2023

May 5, 2023

Marc Rosa

Merged in a post:

As an autotask partner, I would like to see merged threads in Inbox

Dean Chauhan

April 27, 2023

May 5, 2023

Mark Alayev

marked this post as

in progress

We are nearly completed with this feature and are testing in staging. We expect for this to go live the week of 4/10 for beta customers, and 4/17 for everyone. Thanks!

Kristof Orts

Merged in a post:

Bundle tickets

Thread

The ability to bundle child tickets to a parent ticket

March 30, 2022

March 2, 2023

Kristof Orts

Merged in a post:

Bundle & Merge Threads in Inbox

Tyler Mack

As a MSP, I want to be able to merge or bundle threads / tickets in Inbox.

April 14, 2022

March 2, 2023

Kristof Orts

Merged in a post:

Show Bundled Threads

Victoria Tovar

Show bundled threads and their associated Tickets. There should be parent thread and child thread.

November 29, 2022

March 2, 2023