Teams will move threads to the bottom of the list that were updated recently, so it is unnecessary to create multiple threads for the purposes of making them visible. It would be nice if those notes went into the ticket.
Hi Mark, do you happen to know the delay on the updates, we are seeing either missed tickets or strange stuff happening
@Domenick: We have noticed that if the criteria changed for the Filter, i.e. a flow is set to only look for P1 tickets, and the ticket becomes p2, the updates may not come in. Is that what you are seeing?
@Mark Alayev: Hey - that is so weird it turned itself off, i just disabled and enabled it. We are seeing the updates come in, but we notice they come in about 15 minutes later? Is that normal?
Do we happen to have a timeline on this feature ?
@Domenick: Hi Domenick, We are anticipating to have this live next week - 11/22.
@Mark Alayev: awesome !
@Mark Alayev: hey mark - did this get turned on? Thanks
Awesome!
Hi Everyone! Glad to see we got lots of watchers on this! We released the feature yesterday, and is now available on a per Flow basis. Please go to your Chatgenie dashboards and enable it! Give us your feedback as well!