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Teams: Record messages in ticket thread
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Mark Alayev
Hi Everyone! Glad to see we got lots of watchers on this! We released the feature yesterday, and is now available on a per Flow basis. Please go to your Chatgenie dashboards and enable it! Give us your feedback as well!

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Domenick
Hi Mark, do you happen to know the delay on the updates, we are seeing either missed tickets or strange stuff happening
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Mark Alayev
@Domenick: We have noticed that if the criteria changed for the Filter, i.e. a flow is set to only look for P1 tickets, and the ticket becomes p2, the updates may not come in. Is that what you are seeing?
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Domenick
@Mark Alayev: Hey - that is so weird it turned itself off, i just disabled and enabled it. We are seeing the updates come in, but we notice they come in about 15 minutes later? Is that normal?
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Domenick
Do we happen to have a timeline on this feature ?
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Mark Alayev
@Domenick: Hi Domenick, We are anticipating to have this live next week - 11/22.
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Domenick
@Mark Alayev: awesome !
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Domenick
@Mark Alayev: hey mark - did this get turned on? Thanks
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Teal Sunshine
Awesome!