Provide support to clients in Teams
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Hi Everyone! Hope everyone had a great holiday. We have been working on getting feedback from initial customers. If we didn't catch you in the first batch, we have your email and will reach out. We have made some improvements and have attached screenshots. In our first iteration, we allowed the customers we are supporting to choose a login at the Chatgenie Admin screen which really created confusion for MSPs and Customers alike.
Based on feedback, we are moving that to the web messenger that will be branded with your logos! They will also be able to link up to their Teams (or Slack) from there.
The feedback we have received and would like input on is... Where do you think customers will want to create tickets most in Teams?
A. In a Teams Channel by typing in @chatgenie create ticket
B. In a one on one chat with @chatgenie bot, that will also help to get the information you need
We would like to know how much of a deal breaker this is to the team here. Please respond back with A or B (or if you have better ideas, would love to hear it!).
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Vince Kent
Thread: Both would be ideal but I vote B as more important. There are probably many issues that users don't want the entire company to see.
Teal Sunshine
Put me in!
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Hi All! We have this working in a beta now. We are looking for 1 - 2 MSPs to test this out with. Whomever is interested in testing this, and ready to Squash Some Bugs with the Chatgenie product team, please email me at mark@chatgenie.io
Teal Sunshine
yes, I have a client specifically asking me for this right now. It would be great if there could be a separate channel created for tickets that invited the ticket contact and logged communication in the client facing notes of the ticket. Perhaps have an internal ticket where we can discuss the ticket amongst ourselves and have it go in as internal notes.