4
Post to User Instead of Channel
complete
Activity
Newest
Oldest
M
Mark Alayev
complete
This has now been completed and is live! Please note that a user needs to be assigned a ticket at least once for this to work.
M
Mark Alayev
in progress
We are currently testing this feature out and are scheduled to release it by May 18th.
M
Mark Alayev
planned
M
Mark Alayev
Hi Mint! We currently have this ability. If the ticket is assigned to a user & you have a flow to push that ticket into any channel in Slack; it will be sent in a one on one to the user!
However, We will be adding a new section to the website where you can have it send to all users if they are assigned, whether you have a flow or not! Let me know if I can help you with anything!