For thread generated tickets about microsoft authentication errors, we would like an option in admin to map a custom status so that we dont send customers emails on these | Voters

For thread generated tickets about microsoft authentication errors, we would like an option in admin to map a custom status so that we dont send customers emails on these

complete

Akira Takada

Default new ticket status sends a customer an email, we'd like a way to suppress that for these tickets generated by thread by getting the ability to link to a custom status. Can we get this drop-down added to admin panel please?

Created by Thread

November 17, 2022

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Joel Kino

If you set the default status on your services board as for example New and don't have an email notification on this.
Then create another status on the board called New (Email), then set this as the default status on the email connector for that board then you have a default email attached to this therefore sending any persons logging a ticket via email your template but not for any ticket created by Thread
Hope that helps!